Kolleno Reviews: Ratings, Pros, Cons & Per-User Pricing
These Kolleno reviews are the strongest in this series, a 4.9 on G2, and the platform earns it with real collections, cash application, and credit control. Two details matter if you run on Salesforce: the integration syncs once a day, and the price is counted per finance user.
4.9/5
G2 rating (98 reviews), highest in this series~$545+
Per user per month, entry plan billed annuallyDaily
Salesforce data sync, per Kolleno's own pageA well-reviewed, genuinely capable AR platform that connects to Salesforce rather than living inside it. Strong fit if your finance stack spans several ERPs and a once-a-day Salesforce sync is enough. Worth a hard look at the per-user cost if you want AR working live on Salesforce records.
What Is Kolleno?
Kolleno is a cloud accounts receivable and order-to-cash platform that combines collections workflows, a customer payments portal, cash application, credit risk management, dispute management, and e-invoicing. It connects to ERPs such as NetSuite, Xero, QuickBooks, Sage, and SAP, and offers an official two-way Salesforce integration that syncs data daily.
Kolleno Pros: Where It Earns the Rating
- Support and ease of use stand out G2's head-to-head data gives Kolleno perfect scores for support quality and responsiveness, and it carries G2 badges for Best Support and Easiest to Use.
- Collections efficiency is the top theme Reviewers repeatedly credit automated reminders with faster payment, with one noting they can tell which days Kolleno emails go out by the payments that follow.
- Wide system coverage Drag-and-drop dunning workflows, 100+ pre-built templates, and connections to NetSuite, Xero, QuickBooks, Sage, SAP, Acumatica, and Stripe suit teams juggling several systems.
Kolleno Rating on G2
Teams shortlisting Kolleno often weigh it against Tesorio, which G2 names as its top alternative, and Billtrust, whose larger review base G2 contrasts with Kolleno's.
Kolleno Cons: The Real Complaints
- Per-user pricing adds up Because Kolleno prices per named user, every finance team member who logs in adds an estimated $545 to $1,245 a month, and extra charges can apply for integrations, customisations, and add-ons.
- The Salesforce sync is daily, not live Kolleno's own Salesforce page describes data updating daily, which means Salesforce records can trail what collectors see in Kolleno by up to a day.
- Complaints are few, and minor Individual reviewers mention navigation and a wish for a fuller mobile app. With so few complaints on record, the useful signal is cost and architecture, not product flaws.
Where Kolleno Actually Competes With Quick Receivable
Kolleno isn't missing AR automation. Collections workflows, cash application, credit risk, and dispute management are all real, reviewed capabilities, so this comparison isn't about whether the features exist. It's about where they run and what they cost per seat.
- Not built on Salesforce, it connects through a daily two-way sync
- AR work happens in Kolleno, with Salesforce receiving updates afterward
- Per-user pricing starting around $545 to $650 a month
That gap between integrated and native is exactly what our native versus integrated AR comparison covers. In a native setup, balances, aging, and collector activity sit live on the Salesforce record, which is what the accounts receivable dashboard is built around.
Kolleno reports that Salesforce-integrated customers cut overdue balances by 34% within three months. That is a vendor-reported figure, so if lower DSO is the goal, compare it against what DSO reduction software actually changes in your process.
Kolleno Pricing
Credit where it's due: Kolleno publishes more than most platforms in this series. Third-party summaries of its pricing page list four plans, from about $650 per user per month down to $545 when billed annually, with Enterprise quoted separately and no stated minimum contract length. The catch is the unit. Pricing counts named users, and the page notes extra charges for integrations, customisations, and add-ons without listing them. Quick Receivable also prices per user, at a published $100/user/month. Verify current figures with Kolleno before budgeting, since the numbers above come from a third-party summary checked in September 2026.
Kolleno vs. Quick Receivable
Both automate real collections and cash application work. The difference is where the work lives and what each seat costs, and the full Quick Receivable vs. Kolleno comparison goes deeper.
| Capability | Kolleno | Quick Receivable |
|---|---|---|
| Core scope | Collections, payments portal, cash application, credit risk, disputes, e-invoicing | Collections, cash application, disputes, credit risk, AI-assisted outreach |
| Salesforce-native | No, official integration | Yes, fully native |
| Salesforce data freshness | Two-way sync, updated daily | Live on the Salesforce record |
| Collections and dunning | Drag-and-drop workflows, 100+ pre-built | Dunning cycle, promise-to-pay tracking, AI collection calls |
| Cash application | Included, with auto-reconciliation | 95–98% AI-matched, included natively |
| Credit risk | Included credit risk management | 0–100 risk score with Equifax data |
| Pricing | Per user, from about $545–$650/month; add-ons extra | Published, $100/user/month |
Kolleno details reflect Kolleno's own Salesforce page, G2 data, and third-party pricing summaries as of 2026. Verify current capabilities and pricing directly with the vendor.
The Verdict: Kolleno or Quick Receivable?
Choose Kolleno if
- Your finance stack spans NetSuite, Xero, Sage, or SAP and Salesforce is just one of several systems
- A daily Salesforce sync is fresh enough for your sales and account teams
- You want a built-in customer payments portal and e-invoicing alongside collections
- Responsive vendor support is a top buying criterion
Choose Quick Receivable if
- Salesforce is your system of record and AR should update live on the account, not overnight
- You want automated dunning without paying several times more per user
- Disputes and credit risk need to sit on the same Salesforce record as collections
- You want to size the budget from a single published per-user rate
Comparing other platforms too? See the full list of Kolleno alternatives we've evaluated, or browse every AR software review in this series.
Frequently Asked Questions
What is Kolleno?
Kolleno is a cloud accounts receivable and order-to-cash platform covering collections workflows, a customer payments portal, cash application, credit risk management, dispute management, and e-invoicing, connected to ERPs such as NetSuite, Xero, QuickBooks, Sage, and SAP.
What rating does Kolleno have on G2?
Kolleno holds a 4.9 out of 5 rating on G2 across roughly 98 reviews, plus a 5.0 on the Xero App Store UK across 18 reviews. Small businesses make up about 54% of its G2 reviewers.
What are the most common complaints about Kolleno?
Complaints are sparse. The most practical concerns are cost, since pricing is per named user, and limits in the mobile app and navigation raised by individual reviewers. G2 also notes a smaller and less recent review base than some larger competitors.
Does Kolleno integrate natively with Salesforce?
No. Kolleno is a standalone platform with an official Salesforce integration. According to Kolleno's own Salesforce page, it is a two-way data sync that updates daily, rather than an application that runs natively inside Salesforce.
How much does Kolleno cost?
Kolleno publishes part of its pricing. Third-party summaries of its pricing page put the entry BusinessPay plan at about $650 per user per month, or $545 per user when billed annually, with Enterprise pricing custom-quoted and extra charges possible for integrations, customisations, and add-ons.
Is there a Salesforce-native alternative to Kolleno for AR automation?
Yes. Quick Receivable is built natively inside Salesforce, with collections and dunning, AI-matched cash application, dispute management, and credit risk scoring working directly on Salesforce records at a published $100 per user per month.
Ratings and review themes above are paraphrased from publicly available G2 and Capterra data, Kolleno's own website, and third-party pricing summaries as of 2026, and reflect aggregate sentiment, not the opinions of Quick Receivable.
See how Quick Receivable runs collections, disputes, and credit risk live on your Salesforce records, with one published per-user price.
