Case Study

Transforming Collections & Disputes at WillScot with Quick Receivables

WillScot – North America’s leading provider of modular space and portable storage solutions

Quick Receivables has fundamentally transformed how we manage collections giving us true transparency into our receivables and collector activity while enabling a smooth transition off our legacy platform in under three months. The result is improved accountability, stronger decision making, and a scalable foundation to modernize credit and collections.

EOS of Legacy System

GetPaid was being decommissioned with a hard deadline, requiring a stable new Collections and Disputes platform before that date.

Limited Data Visibility

The existing process relied on a once-daily synchronization from SAP, resulting in outdated views of receivables, collections actions, and disputes for most of the business day.

Operational Continuity & Knowledge Retention

WillScot needed to ensure that open disputes, notes, and collector context from GetPaid were preserved, so that the transition did not affect collector effectiveness or customer experience.

SAP Integration with High-Frequency Delta Synchronization

Quick Receivables was integrated with SAP using three daily delta loads (incremental data updates of new changed transactions since the last full load), significantly improving the freshness of receivables data versus the prior once-daily model.

Unified Collections & Disputes Platform on Salesforce

A centralized solution for collectors, supervisors, and leadership to manage accounts, invoices, disputes, and customer interactions from a single interface.

Seamless Data Migration from GetPaid

Migrated open disputes, customer contacts, and historical notes from GetPaid to preserve institutional knowledge and ensure continuity for collectors.

Automated Disputes, Tasking & Workflow Orchestration

Implemented intelligent task and dispute creation based on invoice aging, account priority and other attributes to structure collector workflows and improve focus on high-risk accounts.

Collector Productivity & Performance Dashboards

Delivered dashboards for leadership and supervisors covering CEI, Days Sales Outstanding (DSO), account aging, dispute performance, and collector activity.

Enterprise-Ready Architecture

Built on Salesforce with a scalable design aligned to WillScot’s roadmap for Credit Management, real-time middleware integration, AI enablement, and historical data expansion.

01

Radical Transparency into AR & Collector Operations: For the first time, WillScot gained full visibility into:

How accounts are being worked
Which collectors are engaging which customers
How frequently follow-ups occur
How disputes and receivables actions progress

This created a step-change in accountability and operational discipline. Collectors now operate with complete visibility, while supervisors and leadership have clear insights to track performance, coach teams, and prioritize efforts.

02

Business Continuity During System Transition: Quick Receivables was stabilized and deployed ahead of GetPaid’s decommissioning deadline, ensuring :

No interruption to daily collections operations
No loss of dispute or customer interaction history
No disruption to billing or customer engagement flows

This protected WillScot from operational risk during a critical system transition.

Beyond ensuring business continuity, it has laid the foundation for WillScot’s next phase of AR transformation, which includes:

Middleware-based real-time integration with SAP
Migration of ~24 months of historical transaction data
Introduction of AI-driven insights and prioritization
Continued enhancement of collections workflows and automation

Together, these initiatives will strengthen WillScot’s journey toward a more predictive, data-driven, and scalable Credit & Collections organization